Shipping and Returns
RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the item must be:
1.Unused
2.In the same condition that you received it
3.In its original packaging
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
1.Gift cards
2.Downloadable software products
3.Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at hola@alpargatus.com
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at hola@alpargatus.com and send your item to:
Preciados Places SL, Calle Cobre, No. 1, Colmenar Viejo, MD, 28770, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
SHIPPING
Shipping to Mainland Spain, Balearic Islands and Portugal
Mainland Spain: €4.99
Delivery time: 1 to 3 business days
Portugal: €6.99
Delivery time: 2 to 5 business days
Balearic Islands: €12.99
Delivery time: 3 to 7 business days
All orders are processed and shipped within 24 to 72 hours after the purchase is made.
Shipping to Europe
EU Countries: €19.99
Delivery time: 4 to 7 business days
Non-EU Countries: €29.99
Delivery time: 4 to 7 business days
Customs duties are the responsibility of the customer.
Orders will be shipped within 24 to 72 hours after the purchase is made.
Carriers:
TIP-SA Mainland Spain – signed delivery within 48 business hours
Correos Mainland Spain – signed delivery within 48 business hours
Correos EU – unsigned delivery within 5–7 business days
DHL EU – signed delivery within 48 business hours
DHL Worldwide – signed delivery within 3–5 business days
International Shipping
North America and Canada: €49.99
Delivery time: 5 to 10 business days
Customs duties are the responsibility of the customer.
Orders will be shipped within 24 to 72 hours after the purchase is made.
Your country is not listed above?
Write to us at hola@alpargatus.com and we will let you know if shipping is available to your country.
Shipping during Sales and Black Friday
During campaigns like Sales or Black Friday, shipping times may be delayed due to high order volume.
In these cases, delivery time may be extended up to a maximum of 7 business days.
In-Store Pickup (Click & Collect)
Cost: Free
Delivery time: Depends on the availability of the product in the selected store.
You will receive a notification by email when your order is ready for pickup.
Available stores for pickup:
Madrid
C/ Arenal 5, 28013
C/ Carmen 8, 28013
C/ Postas 20, 28012
Valencia
Plaza del Ayuntamiento 9, 46002
Barcelona
Plaça del Pi 1, 08002
We will hold your order for 2 weeks.
If you do not collect it or contact us within that time, the order will be canceled and the amount refunded.
Still have questions about this topic?
Write to us athola@alpargatus.com and we’ll be happy to help you.